Shipping Policy

Order Processing:
All orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods and Delivery Times:
We offer standard shipping for all orders. Delivery times may vary depending on your location:

  • Domestic (within [Your Country]): 3-7 business days

  • International: 7-14 business days

Please note that delivery times are estimates and may be affected by factors beyond our control (e.g., customs delays).

Shipping Costs:
Shipping fees are calculated at checkout based on your location and order weight. Occasionally, we offer free shipping promotions—check our homepage for current offers.

Order Tracking:
Once your order ships, you will receive a confirmation email with tracking information so you can monitor your package’s progress.

Shipping Restrictions:
We currently ship to [list countries or regions you ship to]. If your country is not listed, please contact us for options.

Returns & Refunds Policy

Eligibility for Returns:
We accept returns within 14 days of the delivery date. To be eligible for a return, items must be:

  • Unused, unworn, and in original condition

  • In the original packaging with all tags attached

Non-returnable Items:
Certain products are final sale and cannot be returned, such as:

  • Personalized or custom-made items

  • Gift cards

  • Downloadable products or services

How to Initiate a Return:
To start a return, please contact our customer service at [your email] within 14 days of receiving your order with your order number and reason for return.

Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong or defective item).

Refunds:
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7 business days to the original payment method.

Exchanges:
We do not offer direct exchanges. If you wish to exchange an item, please return the original and place a new order.

Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact us immediately at [your email] with photos of the issue. We will arrange for a replacement or refund at no additional cost.