Shipping Policy
Order Processing:
All orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods and Delivery Times:
We offer standard shipping for all orders. Delivery times may vary depending on your location:
Domestic (within [Your Country]): 3-7 business days
International: 7-14 business days
Please note that delivery times are estimates and may be affected by factors beyond our control (e.g., customs delays).
Shipping Costs:
Shipping fees are calculated at checkout based on your location and order weight. Occasionally, we offer free shipping promotions—check our homepage for current offers.
Order Tracking:
Once your order ships, you will receive a confirmation email with tracking information so you can monitor your package’s progress.
Shipping Restrictions:
We currently ship to [list countries or regions you ship to]. If your country is not listed, please contact us for options.
Returns & Refunds Policy
Eligibility for Returns:
We accept returns within 14 days of the delivery date. To be eligible for a return, items must be:
Unused, unworn, and in original condition
In the original packaging with all tags attached
Non-returnable Items:
Certain products are final sale and cannot be returned, such as:
Personalized or custom-made items
Gift cards
Downloadable products or services
How to Initiate a Return:
To start a return, please contact our customer service at [your email] within 14 days of receiving your order with your order number and reason for return.
Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong or defective item).
Refunds:
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7 business days to the original payment method.
Exchanges:
We do not offer direct exchanges. If you wish to exchange an item, please return the original and place a new order.
Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact us immediately at [your email] with photos of the issue. We will arrange for a replacement or refund at no additional cost.